1. Introduction

At AKFA Global, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or services. We adhere to the UAE Personal Data Protection Law (PDPL) and applicable global best practices.

  1. Information We Collect

We may collect the following categories of personal information:

  1. Personal Identification Information
  • Full name
  • Nationality
  • Passport number
  • Date of birth
  • Contact details (email, phone, address)
  1. Booking & Travel Information
  • Travel dates and destinations
  • Flight/hotel details
  • Visa applications
  • Emergency contacts
  1. Payment Information
  • Credit/debit card details (processed securely via PCI-DSS-compliant payment gateways)
  • Billing address
  1. Technical Data
  • IP address
  • Browser type and version
  • Device and operating system
  • Cookies and usage data
  1. How We Use Your Information

We use your personal data to:

  • Process and manage bookings
  • Provide customer support
  • Send confirmations, updates, or notifications
  • Fulfil visa and travel service requirements
  • Improve our website, services, and user experience
  • Send marketing offers (only with your consent)

 

Page 1

  1. Sharing Your Information

We may share your data with:

  • Third-party service providers (e.g., airlines, hotels, visa agents) for fulfilling your bookings
  • Payment gateways to process transactions
  • Government authorities, when required for visa processing or under UAE law
  • Marketing platforms, only with your consent

We do not sell or rent your personal data to any third parties.

  1. Data Storage and Retention
  • Your data is stored securely using encryption and access controls.
  • We retain data only for as long as necessary to provide services, comply with legal obligations, or enforce our policies.
  • After the retention period, your data is securely deleted or anonymized.
  1. Cookies Policy

We use cookies to:

  • Analyze traffic and usage behavior
  • Remember preferences and settings
  • Improve the speed and functionality of our site

You can manage or disable cookies in your browser settings, but this may affect certain features of our site.

  1. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

Continued use of our site indicates your acceptance of the updated policy.

© 2025 AKFA TRAVEL | Member of AKFA HOLDING
Trust badges