Terms and Conditions

Last Updated: 23 May 2025

Welcome to AKFA Global Travel. By accessing and using our website https://web.akfatravel.ae/, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using our services, you represent that you are at least 18 years old and legally capable of entering into contracts under applicable UAE law. If you do not accept these Terms, you must not use our website or services.

2. Services Provided

We provide travel-related services including but not limited to flights, hotels, tour packages, car rentals, and visa assistance. These services may be offered directly or through third-party providers.

3. User Accounts

• To access certain features (e.g. bookings, itineraries, loyalty programs), you must register an account.
• You agree to provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• We reserve the right to suspend or terminate accounts that are found to be in violation of these Terms or UAE laws.

3. Booking and Online Payments

• All bookings are subject to availability.
• We accept online payments via secure UAE-approved payment gateways.
• All prices are shown in [AED or other currency] and inclusive/exclusive of applicable VAT (5%) as per UAE law.
• Prices are quoted in AED (UAE Dirhams) or other currency and are subject to change without prior notice.
• Full payment may be required at the time of booking. Failure to make timely payment may result in cancellation.
• You agree to pay all charges incurred by you or any users of your account.
• You agree to provide accurate payment and personal information when making a booking.

• Payment methods include credit/debit cards (Visa, MasterCard, etc.) and may include bank transfer or buy-now-pay-later services if enabled.
• We use SSL encryption and comply with PCI-DSS standards to protect your payment data.

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4. Cancellations, Changes and Refunds

• Cancellation, modification, and refund policies vary depending on the service provider.
• Some bookings may be non-refundable or subject to fees.
• Refunds, if applicable, will be issued to the original payment method within a reasonable processing time, and may be subject to a service fee.
• Visa service fees are non-refundable once processing begins.

5. Third-Party Services

We act as an agent for third-party suppliers. We are not responsible for any acts, omissions, errors, or negligence of such providers, nor for any personal injuries, death, property damage, or other damages resulting therefrom.

6. User Responsibilities

You agree not to use the Site for any unlawful purpose or in any way that might harm, disrupt, or interfere with the Site or our services. You are responsible for reviewing and complying with all terms, including those of third-party providers.

7. Intellectual Property

All content on this Site, including text, images, logos, and software, is the property of AKFA Global Travel or its licensors and is protected by copyright and intellectual property laws. You may not use or reproduce it without permission.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising out of your use of this Site or the services booked through it, including but not limited to delays, cancellations, or loss of personal belongings.

9. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the Site constitutes acceptance of any changes.

10. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.